At Northern Health, we believe language should never be a barrier to good healthcare. Our Transcultural and Language Services (TALS) team provides free, professional interpreting (including AUSLAN) and translation services to all medicare eligible patients. So, patients, carers and families can communicate clearly and confidently with healthcare providers.

If you find it difficult to speak or understand English, you have the right to access a free professional interpreter if you hold a Medicare card. Using an interpreter can help make sure you fully understand your care and treatment.

Important to know:

• Family members or bilingual staff are not used as interpreters, except in emergencies
• Children under 18 are never used as interpreters
• Simply ask a staff member if you need an interpreter, we will arrange one for you

When you use our service, you will be supported by interpreters who:

• Speak your language fluently and understand medical terms
• Have professional qualifications in interpreting
• Keep your information private and confidential
• Stay impartial, interpreting exactly what is said without adding or leaving out information

Whether in person, over the phone, or by video, our interpreters are here to ensure you feel safe, respected, and included. If you would like written information in your preferred language, let us know, we are here to help.

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